RC Reports Takeover - 1 month

Resolution Center Reports Takeover

Our Customer Support team will take over the handling of customer reports and inquiries submitted through the Resolution Center. We will manage communication with customers, investigate reported issues, and work toward resolving cases according to Kinguin procedures.

Our response time may vary depending on current traffic levels, but reports are typically reviewed within 24 hours. Our Customer Support operates 24/7, 7 days a week.

Please note that this service is not designed to automatically reject customer reports. Every case is individually reviewed, and our team will determine the appropriate resolution based on the available evidence and the results of the investigation.

During the investigation process, our team may contact you for additional information that may assist in resolving the case. The exact actions taken may vary depending on the reported issue, available evidence, and the platform involved.

At the end of time period you will receive a summary report containing:

• Product name
• Order number
• Quantity purchased by the customer
• Product price
• IWTR
• Report date
• Investigation summary (when applicable)
• Resolution outcome (rejection, refund, replacement, etc.)

During the product being active we will handle up to 250 reports, for any additional reports you will be charged 1 € per handled case.

Restrictions:

• Subscriptions cannot be stacked. Please purchase only one package.
• The service does not apply to wholesale reports.

We reserve the right to refuse the sale of this product without providing a reason.