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In-game items are virtual products used inside video games. They can include currencies, skins, cosmetics, weapons, mounts, boosts, accounts, top-ups, and other digital goods that help players customize gameplay, progress faster, unlock content, or improve their overall experience in a supported title. Every game item serves a specific purpose depending on the game, genre, and delivery method.

On Kinguin, you can buy in game items across a wide range of categories, including virtual currencies, tradable items, skins, cosmetics, accounts, top-ups, and boosting services. The marketplace supports game items for over 450 titles, making it easier to compare offers from verified sellers and find the right product for the game you play.

The required information depends on the game and product type. In many cases, you may be asked for details such as your in-game nickname, Player ID, UID, server, region, character name, or account-specific delivery information. All required fields should be clearly shown on the product page before purchase.

Kinguin supports a variety of global payment methods, like Paypal or Klarna, and even region-specific ones, for example BLIK or SPEI Mexico. Payment method availability depends on several factors: the country inputted into the Billing Information, the currency set, and the products that are added to the cart. When the customer sets this information, all of the available payment methods for this order will appear. We also allow payments using crypto, however these methods have specific rules of their own, described in the checkout accordingly.

Delivery times can vary depending on the specific item and the game’s server. Most in-game items and coins are delivered within minutes of completing your purchase and initiating a chat with the seller. However, some items may take longer to process. If delays occur, the seller will keep you updated in real-time via chat. If delivery takes longer than 24 hours, you can contact customer support by creating a ticket here: Support Link.

When providing products to the customers, safety is our number one priority. We can proudly say that, as Kinguin, we are a highly trusted online marketplace, operating since 2013 and serving millions of customers globally. Our dedication to safety is reflected in outstanding Kinguin reviews on Trustpilot, (4.6⭐) from over 116k individual users. 

If you encounter a problem with a purchased item and/or key activation, you can report it via the Resolution Center using the following link: Resolution Center. Other issues: If you have a query not related to an issue with a specific product, please use the following link to open a new ticket: Customer Support

Certain transactions on Kinguin may include additional fees. We remain dedicated to spending such towards improving the service. This translates to lower waiting times, an expanded product catalogue, or possibly new functions, and more. Fees will be clearly displayed at checkout before you confirm your purchase.

Yes, purchases on Kinguin can be canceled, and you can request a refund if the key has not been redeemed or the item has not been delivered. To request a cancellation or refund, contact our customer support immediately with your order details. Please note that some digital goods may have specific refund conditions which will be detailed on the product page.