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Frequently Asked Questions

Kinguin is a leading global digital marketplace, where you can buy a variety of products (keys, software, in-game) at reasonable prices. We started as a small e-commerce site in 2009, and steadily worked towards building trust with our customers, expanding into an online marketplace that is favoured by most. 

On Kinguin, everyone can find something for themselves, be it game keys (sometimes cheaper than on most platforms), or a decent deal on software products.

 

When providing products to the customers, safety is our number one priority. We can proudly say that, as Kinguin, we are a highly trusted online marketplace, operating since 2013 and serving millions of customers globally. Our dedication to safety is reflected in outstanding Kinguin reviews on Trustpilot, (4.6⭐) and an industry-leading CSAT, which objectively proves our focus on customer satisfaction, and customer- first approach, that worked for more than a decade. 

 

Kinguin is renowned as a very secure game key marketplace due to our ongoing commitment in fraud prevention. Our official fraud reports continually indicate a very low Kinguin fraud ratio, which is substantially below typical e-commerce rates. By leveraging advanced automated verification technologies and manual reviews, we prevent harmful actors from listing products, making us the undisputed safe gaming marketplace.

If you are looking for a cheaper alternative to Game Keys, Game Accounts come to the rescue. They come clean, fresh, and are made to order, ensuring safety, and that you are the only owner of the account. We also enforce strict merchant rules matching our standards to ensure no platform or publisher guidelines are violated.

 

Our Kinguin refund policy is clear and customer-friendly. If you change your mind and want to cancel a Kinguin order, you can return any unclaimed product within 12 hours of purchase for a hassle-free refund. If you have already claimed the key but encountered an activation (or any other) issue, you can immediately open a report so that we can assist you in resolving the issue.

Click here to contact Customer Support directly: https://support.kinguin.net/hc/en-us/requests/new 
Click here to open a report to the merchant for an already claimed key: kinguin.net/app/dashboard/createreport 

 

To keep transactions secure, we support extensive, region-specific checkouts globally. You can enjoy a Kinguin secure payment using trusted financial networks. Whether you choose to checkout using Kinguin PayPal, buy games with a credit card (Visa, Mastercard), or use localized payment solutions, each gateway uses high-level SSL encryption to keep your transaction safe.

 

Need assistance with an order? Our Customer Support team is working 24/7 to ensure fast communication and to offer fast solutions to any concerns that you might have. Additionally, King’s Pass subscribers receive priority queue, ensuring a guaranteed support response in under an hour. 

 

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