RC Reports Takeover - 100 reports

Resolution Center Reports Takeover

Our Customer Support will take the burden of resolving customer’s reports and inquiries in the Resolution Center. We will take over all of your reports and communication with customers.

Our response time for the reports may vary depending on the traffic that Kinguin is experiencing at the moment. Usually, it takes our support less than 24 hours to respond to the report. We are working 24/7 7 days a week.

For each faulty product, we will attempt to obtain an Activation Date. If we are unable to obtain definitive proof from the platform, the decision regarding a refund for the customer will be based on the evidence provided by the customer and our investigation.

Please note that this product is not an automatic service that will reject every report. Our Customer Support will investigate each case and decide whether the key was faulty or not.

Once we resolve 100 cases, we will provide you with a comprehensive report containing:

• Name of the product
• Order number
• Quantity of keys ordered by customer
• Price of the product
• IWTR
• Date of report
• Information about the Activation Date and a screenshot of it
• Resolution of the case: rejection, refund, or replacement

Restrictions:

• You cannot stack our subscriptions, so please purchase only one product.
• The product does not apply to wholesale reports.
• We will try to obtain the activation date only for duplicate products.
  

We reserve the right to refuse the sale of the product without providing the reason for refusal.