Terms and Conditions: "INGAME10" Promotion (Philippines Exclusive)

These Terms and Conditions govern the "INGAME10" promotional offer provided by Kinguin. By participating in this promotion, you agree to be bound by these terms.

1. Eligibility

• This promotion is exclusively available to customers residing in the Philippines.
• Kinguin reserves the right to verify the residency or location of the user. Only accounts registered with a billing address in the Philippines are eligible to redeem the discount.
• Users must be at least 18 years of age or have the consent of a parent or legal guardian.

2. Promotion Period

• The discount is valid from April 15, 2024, to April 30, 2024 (23:59 PHT). Kinguin reserves the right to modify or terminate this promotion at any time without prior notice.

3. Redemption

• The discount code INGAME10 must be entered at the checkout page to receive a 10% discount on participating in-game goods.
• The discount applies only to selected items as indicated on the landing page.
• This offer cannot be combined with other promotional codes, vouchers, or ongoing sales unless explicitly stated by Kinguin.

4. Restrictions

• This offer is non-transferable and cannot be exchanged for cash or credit.
• Kinguin is not the publisher, developer, or official partner of the featured games (Roblox, Genshin Impact, Valorant, PUBG, or Mobile Legends). All trademarks belong to their respective owners.
• Use of the discount code in violation of these terms, or any attempt at fraud, will result in the immediate voiding of the transaction and potentially a permanent ban from the Kinguin marketplace.

5. Limitation of Liability

• Kinguin shall not be liable for any system errors, failures, or interruptions that may occur during the redemption process.
• Kinguin’s standard [Terms of Sale/Refund Policy] apply to all purchases made during this promotion.

Customers in the Philippines can use a variety of payment options, including:

• GCash
• Maya
• GrabPay
• AUB Online
• BPI Online
• PayPal
• Cryptocurrencies such as Bitcoin, Ethereum, Litecoin, and Tether

Payment availability may vary depending on the product listing.

Users may also pay using Kinguin Balance, the platform’s internal wallet system.

Most products have region restrictions.

Common region labels include:

• EU — Europe
• NA — North America
• US — United States
• BR — Brazil
• TR — Turkey
• AR — Argentina
• LATAM — Latin America
• ASIA — Asia
• EMEA — Europe, Middle East, Africa
• ROW — Rest of the World

Users should always verify region compatibility on the product page before purchase.

Here is a tutorial on how to find essential information on the Kinguin website.

In-game goods are virtual products used inside video games, including currencies, items, accounts, top-ups, and boosting services. These goods help players progress faster, unlock exclusive content, customize gameplay, or save time in their favorite games.

On Kinguin, you can buy a wide range of in-game goods, such as:

• In-game currencies (gold, coins, credits, points and more)
• In-game items (skins, weapons, pets, cosmetics and more)
• Game accounts (Fresh, Smurfs and unique and boosted accounts)
• Game top-ups (Crystals, Gems, Points and more)
• Boosting services (Leveling, Ranking, Coaching, Crafting, Farming, Builds, Dungeons, Raids and more)

All products are listed per game, with clear delivery details on each product page.

To buy in-game goods on Kinguin, browse the In-Game Goods section and select your game and product type. Choose the offer that suits you, add it to your cart, and complete checkout. After purchase, you can communicate directly with the seller via Kinguin chat to complete delivery if needed.

The required information depends on the product type and game. You may be asked to provide:

• Player ID or UID
• Username or Character name
• Server or region
• Account details (for account-based products/manual delivery products or boosting)

All required information is clearly shown on the product page before purchase.

Delivery times can vary depending on the specific item and the game’s server. Most in-game items and coins are delivered within minutes of completing your purchase and initiating a chat with the seller. However, some items may take longer to process. If delays occur, the seller will keep you updated in real-time via chat. If delivery takes longer than 24 hours, you can contact customer support by creating a ticket here: Support Link.

Yes. Kinguin is a global digital games marketplace that has been operating since 2013 and is trusted by millions of gamers worldwide.

The platform connects buyers and sellers in a secure environment. Kinguin never asks users for sensitive information such as platform account passwords. If any issue occurs with a purchased item, it should be addressed through the Resolution Center to ensure transparency and proper monitoring.

If you are experiencing issues with a key, we encourage you to check the dedicated videos available in this article here

If you encounter a problem with your key, please create a report in the Resolution Center using the “Report a problem” option on the product claim card. This will allow you to contact the merchant directly.

In other situations, such as issues with in-game products or if you simply have another question, we will be happy to assist you through a support ticket - you can create one here.

A Service Fee may be charged at checkout when purchasing products on Kinguin.

The Service Fee is displayed before the final confirmation of the purchase and is dynamically calculated based on factors such as supply and demand and the operational costs of maintaining the platform.

These costs may include:

• Anti-fraud protection
• 24/7 customer support
• Seller verification processes
• Compliance and regulatory requirements
• Cybersecurity
• KYC verification procedures
• Administrative platform operations

The Service Fee may also vary depending on transaction risk levels, payment provider requirements, and anti-money-laundering regulations.

The Service Fee ensures that Kinguin can continue to offer a wide selection of products from sellers worldwide at competitive prices.

This fee does not include payment provider surcharges or other costs related to payment instruments. All applicable fees are clearly shown before purchase confirmation, and no additional charges are added afterward.

Please note that your selected payment provider (such as e-wallets or banks) may apply their own standard fees according to their platform policies.

Yes, purchases on Kinguin can be canceled, and you can request a refund if the key has not been redeemed or the item has not been delivered. To request a cancellation or refund, contact our customer support immediately with your order details. Please note that some digital goods may have specific refund conditions which will be detailed on the product page.