For Gems and Royal Passes, we use Direct Top-Up. You simply provide your GrowID (e.g., "KinguinPlayer") and World Name. The seller credits the gems directly to your account. No password is needed.

We use the Donation Box or Display Box method.

1. Place a Donation Box in your world.
2. Provide the World Name and Owner ID to the seller.
3. The seller visits your world and drops the DLs/Items safely into the box.

Yes, but always use a Donation Box. Avoid "Face-to-Face" trading for large amounts, as it is riskier. Never discuss buying locks in the in-game chat.

A Blue Gem Lock (BGL) is worth 100 Diamond Locks (DLs). It is used for high-value trades like Rayman's Fist or buying Worlds.

You can request a cancellation or refund if the order has not been delivered. Refund eligibility depends on the product type and delivery status. Specific refund conditions are always listed on the product page. To request a refund, contact Customer Support with your order details as soon as possible.

If you experience any issues with your order delivery, you can report the problem through the Resolution Center. For general questions or additional support, you can open a ticket with Kinguin Customer Support, and our team will assist you promptly.

Kinguin supports multiple secure payment methods, including PayPal, credit and debit cards, Paysafecard, cryptocurrencies, online banking, and various local payment options depending on your country. All payments are protected to ensure a safe transaction.

In the current Growtopia economy, 1 Blue Gem Lock (BGL) is worth exactly 100 Diamond Locks (DLs). We sell both currencies separately so you can choose the right denomination for your trade—whether you're buying a small item for a few DLs or a legendary Magplant for multiple BGLs.

Yes! Growtopia is a fully cross-platform game. Whether you play on Windows, macOS, Android, or iOS, our delivery method remains the same. Just provide your GrowID and World Name, and your items will be waiting in your Donation Box next time you log in from any device.

Having a World Lock (or a Diamond Lock/BGL) on your world is actually recommended! It ensures that only you and the seller can access your world. As long as you have a Donation Box or Display Box placed, our sellers can safely deliver your items without needing any "access" or "permissions" to your world.

When you purchase a Royal Grow Pass Top-Up, the benefits are applied directly to your GrowID. Once the top-up is confirmed, simply log in to claim the March 2026 Royal Eclipse Wings and your daily Gem bonus. Make sure your account is linked to a valid Ubisoft/GrowID for instant activation.

A standard Donation Box can hold up to 20 unique item stacks. If you are buying a large variety of items, please ensure you have multiple Donation Boxes or a Transmatter Field placed. This prevents items from being "lost" if the box becomes full during delivery.