FAQ

In-game items are virtual goods such as weapons, armor, skins, and other equipment that enhance your gameplay. Coins or gold are the virtual currencies used within the game to purchase these items, complete transactions, or unlock various game features.

To purchase in-game items or coins on Kinguin, simply browse our extensive catalog under the "In-Game Goods" category. Once you find the item or coins you want, click on the product, select any necessary details, and add it to your cart. Proceed to checkout, and complete your purchase using your preferred payment method. The item will be delivered in-game, and you will have direct contact with the seller via our chat.

We support major payment methods like PayPal, credit cards, Paysafecard, Crypto, online banking as well as supporting local payment method for most of countries and currencies globally. We ensure the safety of the customer’s money so we have all payments locally covered as well.

Delivery times can vary depending on the specific item and the game’s server. Most in-game items and coins are delivered within minutes of completing your purchase and initiating a chat with the seller. However, some items may take longer to process. If delays occur, the seller will keep you updated in real-time via chat. If delivery takes longer than 24 hours, you can contact customer support by creating a ticket here: https://support.kinguin.net/hc/en-us/requests/new

Yes, it is safe to buy on Kinguin. We secure all transactions with advanced encryption and fraud detection systems. Additionally, every seller on our platform is thoroughly vetted to ensure reliability and customer satisfaction.

If you encounter a problem with a purchased item and/or key activation, you can report it via the Resolution Center using the following link: https://www.kinguin.net/app/dashboard/createreport. Other issues: If you have a query not related to an issue with a specific product, please use the following link to open a new ticket: https://support.kinguin.net/requests/new

Certain transactions on Kinguin may include additional fees. We remain dedicated to spending such towards improving the service. This translates to lower waiting times, an expanded product catalogue, or possibly new functions, and more. Fees will be clearly displayed at checkout before you confirm your purchase.

Yes, purchases on Kinguin can be canceled, and you can request a refund if the key has not been redeemed or the item has not been delivered. To request a cancellation or refund, contact our customer support immediately with your order details. Please note that some digital goods may have specific refund conditions which will be detailed on the product page.