Yes. Kinguin is a global digital games marketplace that has been operating since 2013 and is trusted by millions of gamers worldwide.

The platform connects buyers and sellers in a secure environment. Kinguin never asks users for sensitive information such as platform account passwords. If any issue occurs with a purchased item, it should be addressed through the Resolution Center to ensure transparency and proper monitoring.

Kinguin operates as a digital marketplace where sellers from around the world offer games, in-game items, and top-ups.

Users can purchase products using:

Standard Checkout

• Requires creating an account
• Provides access to order history, inventory, and support tools

Guest Checkout

• Allows quick purchases without creating an account
• Requires only an email address

After completing the purchase, the digital product is delivered securely for activation.

Customers in the Philippines can use a variety of payment options, including:

• GCash
• Maya
• GrabPay
• AUB Online
• BPI Online
• PayPal
• Cryptocurrencies such as Bitcoin, Ethereum, Litecoin, and Tether

Payment availability may vary depending on the product listing.

Users may also pay using Kinguin Balance, the platform’s internal wallet system.

A Service Fee may be charged at checkout when purchasing products on Kinguin.

The Service Fee is displayed before the final confirmation of the purchase and is dynamically calculated based on factors such as supply and demand and the operational costs of maintaining the platform.

These costs may include:

• Anti-fraud protection
• 24/7 customer support
• Seller verification processes
• Compliance and regulatory requirements
• Cybersecurity
• KYC verification procedures
• Administrative platform operations

The Service Fee may also vary depending on transaction risk levels, payment provider requirements, and anti-money-laundering regulations.

The Service Fee ensures that Kinguin can continue to offer a wide selection of products from sellers worldwide at competitive prices.

This fee does not include payment provider surcharges or other costs related to payment instruments. All applicable fees are clearly shown before purchase confirmation, and no additional charges are added afterward.

Please note that your selected payment provider (such as e-wallets or banks) may apply their own standard fees according to their platform policies.

Delivery times depend on the product type and are listed on each product page.

Most digital products are delivered instantly or within a few minutes after purchase.

For pre-orders, keys are typically delivered on the European release date or earlier if provided by the seller.

If the product is not received within the expected timeframe, users can report the issue through the Resolution Center.

Delivery depends on the checkout method used.

Registered users

• Keys appear in the account inventory.

Guest checkout

• A redemption link is sent via email.

Each product includes a Key Activation tab with instructions. Some in-game items may require additional in-game steps, which are described in the product page.

Users may also refer to Kinguin’s activation guides or video tutorial.

A game top-up adds in-game currency or items directly to your game account. During purchase, you may be asked to provide your Player ID, User ID, or Server ID, and once the order is processed, the currency or item is credited directly to your account without needing to redeem a code.

A product key, on the other hand, is a digital code that you receive after purchase. This code needs to be redeemed on a specific platform (such as Steam, PlayStation, Xbox, or other services) to activate the product or add the balance to your account.

To ensure a smooth purchase experience, please make sure to double-check the product description and delivery method on the product page before completing your purchase.

Most products have region restrictions.

Common region labels include:

• EU — Europe
• NA — North America
• US — United States
• BR — Brazil
• TR — Turkey
• AR — Argentina
• LATAM — Latin America
• ASIA — Asia
• EMEA — Europe, Middle East, Africa
• ROW — Rest of the World

Users should always verify region compatibility on the product page before purchase.

Here is a tutorial on how to find essential information on the Kinguin website.

If you are experiencing issues with a key, we encourage you to check the dedicated videos available in this article here

If you encounter a problem with your key, please create a report in the Resolution Center using the “Report a problem” option on the product claim card. This will allow you to contact the merchant directly.

In other situations, such as issues with in-game products or if you simply have another question, we will be happy to assist you through a support ticket - you can create one here.