kinguin loginAttention!From 1st January 2015 the European Union changes the tax regulations.Please choose appropriate tax region below.


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Frequently Asked Questions
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How does KINGUIN buyer protection work?

Contact with Kinguin Support
If your item isn't as described, there's a problem with activation, item is blocked. Just contact Kinguin Support. Give us a chance to make things right for you.
Give us some time.
Our customer support specialists are here to help.
  • We can guarantee fast
    response time
  • We're available 24 hours every day.
We'll work with the seller to help
resolve the issue.
We'll contact the seller and ask them to resolve the issue. If we will be unable to solve the problem, your case get special "covered by Kinguin Buyer Protection" status, Kinguin will refund your full purchase price directly into your account.

Yes you are safe!

We ensure your safety on multiple levels. First of all any seller who wants to sell on Kinguin must go through a very tough verification process. Our high-end technology and professionally trained staff enables us to filter trouble candidates in advance. Most of the current sellers are companies we have worked with in the past so we know them very well.

The second insurance layer comes with the fact that we release your money to the seller after 30 days has passed from your purchase. This gives you the power to execute your rights in case of any troubles or disappointment you might feel with your seller. Last but not the least your opinion matters too. Users evaluate sellers with each transaction by a positive, neutral or negative comment.

Important note:

Kinguin Buyer Protection Program does not cover transactions concerning RU keys versions. is NOT responsible for regional, language or any other upcoming restrictions! Please MAKE SURE that you have read the Kinguin Buyer Protection Program terms and conditions first as you complete the transaction on your own responsibility.

Questions? Please check:

If you change the country of residence the retail price will include the tax applicable for that country, or no tax if outside of the EU
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