“The customer is always right,” or how to build trust to an e-commerce platform In 2017 consumers from all over the world spent more than $2.3 trillion USD in online stores. In 2018 the number may increase by $500 billion. The reason behind the success of e-commerce isn’t just technology, it’s the hard work of the people who ensure safety and comfort to online shoppers. Adam Gruda, Head of Customer Support in Kinguin, talked to us about the role of CS in the development of an online marketplace. You can find the original content in Polish at: