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Q: What is KINGUIN?
KINGUIN: About us
Q: Must I register to order a product from KINGUIN?
KINGUIN: Yes, a registration is required to order a product from KINGUIN. You will gain a couple advantages from being registered member on KINGUIN, such as: ability to create an order, contact our support team, stored preferences, and many others.
Q: How do I register?
KINGUIN: In order to register an account on KINGUIN you have to click "Sign up" and enter your email address and password, or you can register using your Facebook account.
Q: How do I log in?
KINGUIN: In order to log in you have to click "Login" and enter your email address and password, or you can log in using your Facebook account.
Q: What should I do if I forget my password?
KINGUIN: If you forget a password to your KINGUIN account, you can go to “Forgot password” form to restore it.
Q: How do I buy on KINGUIN?
KINGUIN: You must have a registered account to buy on KINGUIN. When you are logged in, you have to choose desired product and go through our checkout process.
Q: How do I sell on KINGUIN?
KINGUIN: You must have a registered partner account to Sell on KINGUIN.
Q: How can I contact Customer Support?
KINGUIN: To contact Customer Support please visit our Contact Center. If our little Kinguins won't be able to solve your problem instantly – they will redirect you to our Customer Support. Please avoid sending multiple messages in one ticket as this may cause a delay in replying to you.
Q: How do I know if I have any notifications?
KINGUIN: When you have unread notifications, you will see an indicator next to notifications icon at the top of the page.
Q: What is meant by statuses next to my order?
KINGUIN: Each status means the state of an order placed by customer:
Pending - Awaiting for customer payment
Pending Payment - Awaiting for customer payment
Processing - Order is being processed (assembled). Usually it takes up to 5 minutes.
On hold - Order is on hold in the realization.
Complete - Order is processed
Closed - Orders closed by administrator
Canceled - Order canceled
Suspected Fraud - Suspected fraud when ordering
Pending PayPal - Awaiting customer payment from PayPal
Q: I did not receive my key instantly after purchase. What should i do?
KINGUIN: First of all check your order status after purchase. If your order status is "completed" then the key was sent to your email in your profile and is also attached to your order details. You can view it at any time again in the future. If your order status is "Processing" then it means its waiting for Admin approval to get completed.
Q: My received key is not working. What should i do?
Kinguin: No need to panic. Reasons why your key might not be working can be several. Read again the product description. Make sure you have activated the key as described. If its still not working then contact us via ticket along with a screenshot of the error you are experiencing and with short description.
Q: What is eurBalance and how to use it?
KINGUIN: eurBalance is a reward that customers receive for every €1.00 spent on KINGUIN. Gathered Balance can be spent anytime with no limitations. You can choose how much Balance to spend and when to do it. You will receive + 0,01 € in eurBalance for every 1€ spent on Kinguin. You can find more information about eurBalance in here.
Q: Is my Credit Card info seen?
KINGUIN: Never; only the payment services we use can see your card information, which is necessary for them to take the payment. All the pages on our site where you need to enter your personal or credit card information are secured.
Q: Can I add games to favourites?
KINGUIN: Yes, you can add a specific game offer to favourites by entering on the games description page you wish to add and under the game price and "buy" button there is a link "add to favs". Simply click on this link and this game will be added to your favourites.
Q: How long does it usually take to send me the Product Code?
KINGUIN: We usually send you the Product Code within 10 minutes after receiving your payment. If it's taking a bit longer than usual, please contact our Support Team to check if there are any issues with your order.
Q: Where can I download my game?
KINGUIN: After you activate the Product Code on your Steam / Origin / Battle.net account. You can download your game directly from their servers We provide official game download links for Ubisoft/Uplay games. To start downloading your game, simply go to the game description page and follow the “Activation Details” tab. If you have any doubts, or questions please contact our support team and they will be happy to help you.
Q: What are the possible reasons for delay of my order?
KINGUIN: There are various possibilities such as Technical errors like internet down time, or server issues and also incorrect or insufficient information provided. Therefore, it is very important that you give us your valid name, address and email address so that we can verify you and process your order quicker.
Q: Are the CD Keys Region Locked?
KINGUIN: Most of the products sold on our site are Region Free and have Multi-Language support. However we also allow the sale of Region Locked keys, therefore you should read the products description carefully before making your purchase.
Q: What payment methods are accepted?
KINGUIN: We accept the most popular payment methods, such as Paypal, Credit/Debit cards, Paysafecard, Bank Transfers, as well as payment methods only available locally in specific countries, like BoaCompra, DineroMail, GoPay.
Q: How to use eurBalance?
KINGUIN: It's quite simple. If there is Balance available on your account, then a slider will appear in your cart, which will allow you to add an amount of Balance available to you for your order. You can use Balance along with other payment methods to lower the total amount of your order!
Q: Will the game work on my computer?
KINGUIN: You have to check the minimum requirements listed on the games description page in “Description” tab. If you are not sure about anything, please contact us on Live Chat, or create a support ticket. For all technical problems like bugs, blackscreens which are not related to the game key please refer to FAQ's on the editor's website.
Got another question not answered here? Contact us.
Q: How Can I Add a Product That Is Not On The List?
KINGUIN: To add a non existing product to the list, please go to products library in “My Offers” tab and press on the underlined "Create a New Product" phrase. After you create new product, it will be verified by our administration team and added to the database if approved.
Q: My Game Has More Than One Key. Can They Be Sent Together?
KINGUIN: Yes, of course. To send more than one key together, please add them in one line, one after another, without any comas. You can add a small description before each key, but it is not necessary
Q: How Much Information About Product Should I Include?
KINGUIN: Please provide us with as many details about the product as possible, as any mismatched, or missing information will be treated as wrong product information and the buyer will be automatically entitled to a refund. Therefore we would also like to encourage you to check the product description page of your offer after it has been activated. This will help to avoid any future issues with customers.
Q: How Can I Sell My Products On Kinguin?
KINGUIN: To sell products on Kinguin you have to become a merchant. To apply for a merchant's account you have to go to the bottom of the main page and click "Sell on KINGUIN". After which please fill out a short personal form and submit it to us. We will contact you shortly after that.
Q: My Products Had Been Sold, But I Didn't Receive Any Feedbacks?
KINGUIN: Each buyer has got the possibility to leave feedback about every transaction he has made. However feedbacks are not mandatory and it is up to the customers good will to leave one. We filter all the feedbacks before they are being accepted. We also try to resolve all "neutral" and "negative" feedbacks with the merchant and buyer, before we publish them.
Q: What is Sales Booster?
KINGUIN: Similar to Google AdWords, the Sales Booster will allow you to promote your offers and boost your sales in just a few clicks. By using Sales Booster, you will have the chance to place your offers at the top of the offers list at special Kinguin Recommended sections of the product pages, giving them better exposure and thus boosting your sales. The top offers from these sections will be further promoted as the main offers on the product pages. Sales Booster will literally give you the opportunity to show off your offers and make your brand stand out among the rest. Please, click here for more detailed description.
Q: When Can I Request a Payout?
KINGUIN: In accordance with our Terms and Conditions, payment for the sale of a product will be forwarded to your Kinguin account balance after 30 days from the date of the transaction. Once money is available in your balance you can request a payout in the system. To do that simply go to My Balance → My Payouts and press the “Create Payout” button located on the right side of the screen.
Q: How and When Will I Receive My Payout?
KINGUIN: Payouts are usually done once a week and only in Euro currency. You can request for your payout to be issued either to your Paypal account, or your bank account. Please note that the minimum payout amount for Paypal is 80 euro and for bank transfer is 100 euro. It may take up to 5 business days for bank transfer to complete.
Q: How Will My Products Be Delivered To The Buyer?
KINGUIN: All orders are verified and processed 24/7 by our dedicated support team, so there is no need for you to worry about sending your products to the buyer. All you need to do is to create an offer and add your keys to it. Once we receive payment from the buyer, game key will automatically get attached to his/her's order and sent after successful verification.
Q: How Fast Is My Product Sent to The Customer?
KINGUIN: Products are usually sent within 15 minutes from receipt of payment from the buyer. However due to fraud risk, some orders may even take up a few days to be processed, depending on customers cooperation. But that happens very rarely and in extreme situations.
Q: My Offer Has Been Denied?
KINGUIN: Due to Kinguin regulations regarding creating new product offers we are forced to deny offers that contain less than 3 keys.
Q: Is It Possible To Pay For Games On Kinguin.net With My Kinguin Balance?
KINGUIN: Yes, it is possible. All the money available for payout in your Kinguin balance you can also use to purchase new games on Kinguin.